[boring_twenties]

> Of course, even though you can sign up online, you have to cancel on the phone. On hold for 20-30 minutes during work hours, then talk to the rep, then listen to their retention offer, then it's successfully cancelled.

I haven't been in this situation, but I always imagined that there is a simple way out: send them a certified letter instructing them to cancel your subscription. If they continue charging after that, it's chargeback time.

Any opinions on whether or not this would work?

[matheusmoreira]

Chargebacks are inadvisable in case there is digital content associated with the account. In every terms of service I've ever read there is a clause saying the consumer cannot perform chargebacks. They're likely to nuke your account for "fraud" if the bank reverses the transaction, potentially causing thousands of dollars in losses.

[ticviking]

So DRM is once again shown to be evil.

And digital "purchases" aren't really purchases.

[DaveExeter]

>there is a clause saying the consumer cannot perform chargebacks.

I'm pretty sure a business that accepts credit cards cannot decide to 'opt-out' of chargebacks!

[matheusmoreira]

https://store.steampowered.com/subscriber_agreement/

Says all purchases are final. You may only request a refund and they reserve the right to deny it. Forcing it via chargebacks basically locks your account.

https://www.playstation.com/en-us/legal/psn-terms-of-service...

Reserves the right to suspend and terminate accounts associated with chargebacks.

[codewithcheese]

That has worked for me before. A company which explicitly said they do not process cancellations via support form or email. I sent an email saying I wish to cancel and I consider the email reasonable notification and I will chargeback any further charges. They cancelled the account.

[jmtulloss]

You can also just chargeback the charge on your credit card. You’ll probably win if they make it hard to cancel and they’ll get the message fast

[staticautomatic]

The answer would be in the user agreement. If it does not enumerate permissible ways of cancelling, then yes. Otherwise idk but probably not. Contract language which limits methods of cancelling is likely enforceable unless there’s a statute prohibiting it.