[nyhc99]

Google recently changed the hours of operation on my business' Google My Business listing to an hour later than I had it set to. I have no idea why; I certainly didn't tell them to. We found out when we got some angry calls from customers who showed up after we were closed. It's hard to explain to someone that we don't own our own listing on Google, and that we're at their mercy to approve the changes we submit and hope they don't make their own arbitrary updates.

[Clewza313]

Are you saying you've claimed your listing, meaning Google has set you as the owner, and it was still possible for some rando to make changes?

[Piskvorrr]

Or that some runaway automated internal process is treated as more authoritative than the owner, or...