[fallinghawks]

Trashing returns of perfectly good products is unfortunately nothing new. I had a friend who worked at a transfer station in the early 2000s that got sent returns from PetSmart. The return reason was written on a label. Some stuff was defective of course, but others, it was some trivial reason like the customer didn't like the color. The item was in otherwise perfect condition and going to the landfill. I name PetSmart only because my friend was on the lookout for pet stuff; it would be no surprise if other retailers had the same policy.

[slownews45]

One issue is the liability risk. Especially food type products, retailers are really worried about putting something back on the shelf that has been out of their control.

What's the brand damage if returned petsmart food kills 20 animals because someone was tampering with it? For most folks it's not worth the risks.

[fallinghawks]

I'm not talking food, but items like automatic watering bowls, nail clippers, pet carriers, still in package, some sealed in that plastic that is really hard to cut open.

[slownews45]

Consumer goods returns generally follow a pattern.

Some items, especially for third parties, disposal is determined by the third party. This means if the item is not selling well and the third party (amazon has lots of these) doesn't want to or is not big enough to go through the liquidation approach, and doesn't want to pay storage fees and penalties for slow sales.

Other products are not selling well.

A retailer may go through a liquidator if the quality of returns is high (mostly new in box). You'll see people flipping this stuff on ebay all the time.

For premium brands there may be restrictions on resale to avoid devaluing the retail brand. Or they'll only sell in store for physical pickup (outlet style etc).

In the end calculation are made, cost to process, sort, return, restock, liquidiate etc. For items $25 or less it can quickly be not worth it to cycle the product. Especially if there ends up being scuffs and dings on the instore product etc (shoppers are rediculously picky sometimes).

That said, if this is hard to find items, they usually find a good market (returned AMD processors etc).

[TylerE]

What about infection? There many transmissible diseases amongst animal species.

[fallinghawks]

Some items were new in box and sealed. It's the same situation as Amazon, except Amazon is at a vastly larger scale. The manufacturer isn't going to repair it and doesn't want it back.

[TylerE]

How do you really verify that though? Many types of seal are pretty easy to fake, or at least replace with something that will LOOK factory to someone that doesn't see the same packaging repeatedly.

[fallinghawks]

Hol'up, why would Petsmart fake seal items that are going to the dump?