[nradov]

This is a general issue in many industries way beyond just delivery services. Executives set overly aggressive targets where the only way to succeed is to break the rules. When an underling is caught the exec has plausible deniability because they never explicitly told anyone to break the law.

This was a major factor in the Wells Fargo account fraud scandal.

https://en.wikipedia.org/wiki/Wells_Fargo_account_fraud_scan...