[kablow]

> The thing I've noticed at Amazon is that not only are the pre-existing conditions awful, but nobody has any interest or willpower to fix it. Everyone will happily vent to you and tell you how awful things are, but any suggestions to fix it or make things more efficient (even if the fix is very simple and requires low effort) will be met with hostility. And I'm not just talking tech issues, but also process/workload issues.

In my case, direct management seems interested in these issues and understand there are problems we need to fix, but ultimately the feature/product launches always make it into the sprint and the larger bug fixes never do. It's very much "actions speak louder than words".