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by kottapar
1829 days ago
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> We had a lot of little scripts here and there which would solve extremely specific situations but no focus was ever put on in building a general framework or trying to reduce the ticket count. wow, honestly this is surprising. For me as an end customer I was always impressed with the way the services are engineered. Kudos to people like you for making this happen. But then I was also under the impression that AWS has very good best practices to take care of repeating issues. Wouldn't interim patch-ups cause stability issues in the long term? |
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No matter what people tell you or put on their marketing blog, it feels like this is the state of play for 99% of software teams. The only time it doesn't end up like this is when you leave time up front to pay down technical debt (like Intel's tick-tock model), and almost no one does that.