[nplusone]

To those who are unhappy that customers are whining, I'd like to offer some context:

The instant viewing section is almost unusable since they launched their layout redesign in early June. The only logical explanation for introducing such a poor UX is to restrict users from accessing content in the first place, to reduce costs.

There continue to be a substantial number of complaints following that redesign, to which Netflix never adequately responded. Now they are raising prices on an already reduced customer experience. It's possible that Netflix could have gotten away with raising prices (with a reasonable explanation for doing so), but this change is happening in a broader context where Netflix is essentially taking its customers for a ride.

I suppose I could be completely wrong. The redesign might offer a wonderful experience that somehow I can't grasp. But that seems unlikely.