[bnycum]

Dev support from Apple has always been horrible for me, been a paid member since 2007 and free member since at least 2005. Last time I called I was screamed at and I assumed cursed at in whatever language the rep spoke. Then he spat off some phone number and told me to get a refund and not to use their service. Never really got help in previous calls either.

Hardware/Software support has always been great and friendly. I can easily tell them what all I have done to diagnosis a hardware issue and they won't make me go through all the hoops. Repairs always take less than a week for the most part to ship off and back, since the nearest Apple store is ~200 miles away.