[rabc]

Everyone say "just call them!", but you all forget: he's an international customer (from blog's about page, he's from Latvia).

If he call them, he will have to spend more money in international phone call just because Apple make this a big bureaucracy.

I'm outside U.S. too, and had to call once. Yes, the person solved my problem really quickly, but everything could be made in a single email.

[k7d]

You are right. I just spent 25 min on a phone with them and I'm pretty much were I was. Hoping it will get escalated now...

ps. I could use Skype for cheaper calls but they are not very reliable. I have been using Skype for conf calls for ages so I should know