[microtonal]

I recently purchased a Mac Developer Program subscription. I do not intend to submit something to the App Store short term, but I support some of my (academic) software on OS X, and it is good to see what is coming up.

Anyway, I also bumped into problems using the activation code. I got a (security) message, because my account name was not matching up with my credit card name (one lists my names abbreviated, the other written full).

I e-mailed support, but after a few days nothing happened. Then I called developer support by phone, and everything was arranged in just ten minutes. Developer support by phone was helpful and friendly, and although they are in Ireland for support in Europe, they provide a local number in The Netherlands (and many other European countries).

Conclusion: call them, and you are probably helped quickly. Apple should modify their webpage to recommend people to call support, rather than using e-mail.