[gus_massa]

Some ideas:

One question per email?

Something like Trello, using each card as a question, and three columns (unanswer? re-ask? finished?)

--

In case the questions need to be in a block because they are related and need some background, try to make each question easy to distinguish. Like

* First question?

* Second question?

* Third question?

(I think that in some case I number them so it's 100% clear, but I use this with coworkers that can't fire me :) .)

[jrylan]

Oh, I've been using Basecamp for PM, but Trello does seem like a good option. I've used Trello plenty in the past but it didn't come to mind for this workflow until you mentioned it. Very appreciated! I'm setting it up now to see if it works for my client. Thank you!