[kazen44]

as a european, this has not been my experience at all.

> It's a combination of requirements specific to markets (EU mandates like GDPR are easier train a support team on and build an escalation process), cultural expectations around handholding, not wanting to hear no for an answer unless it is delivered by an exec.

in my opinion, very little european teams (mostly italian, czech and german teams) care about hearing the answer from an executive. Also, what do you mean about handholding?