[jlhonora]

I work at Stripe, though not on the L10N/I18N or identity teams. It would be tremendously helpful if you could send me some feedback so that we can improve, jlh at stripe dot com.

I'm a native Spanish speaker too, and nothing in this announcement strikes me as unintelligible, but that might be my own biases at play given the familiarity with Stripe's lingo.

[Sr_developer]

Are you going to pay me? If not, good luck!

[jlhonora]

Probably not the answer you expect, but the I18N team is hiring :) https://stripe.com/jobs/listing/internationalization-enginee...

Otherwise, if you're a trained linguist and have demonstrable consulting experience QA'ing technical documentation then we'll be happy to arrange something.

In either case, we appreciate your feedback, and my emails are open!

[manigandham]

Not only unexpected but that's about the best reply possible. Nicely done.

[newsbinator]

What a quality answer! I get very poor quality support from Stripe's live chat, but the professionalism and helpfulness on HN from Stripe people like you and Edwin is beyond reproach, that's for sure.

[gip]

That is an interesting data point. In my case the support I got from Stripe over the years (email, chat, IRC, ...) has been consistently stellar. Are you in the US?

[newsbinator]

I'm not in the US. Typically I use live chat during European evening hours, and I often get agents with upper-intermediate English skills, who miss the crux of my question or who are completely unfamiliar with Stripe's own dashboard or services. Not even on an API-level. Simply on a "here's a thing that Stripe has and here's something it can do" level.

[Sr_developer]

No trabajo de gratis para multinacionales cuiquito. Tu credencialismo barato y sobrador lo puedes archivar donde mas te convenga.No se si es la respuesta que estabas esperando.

[wussboy]

Google translate says: "I don't work for free for small multinationals. Your cheap and spare credentials can be filed wherever it suits you. I don't know if this is the answer you were waiting for."

[jlhonora]

Not sure what makes you evoke such a strong reply. If it's something I said, then I apologize.