| I think that quality issues are part software and part internet connectivity. We use an internal version of Google Meet and it works fantastically well (and during the pandemic has acquired a ton of useful new features). Internet quality and speed is a function of a few things, including where people live. I wouldn't want to extrapolate but I've not been finding connectivity to be an issue for internal meetings. Yes, occasionally there are hardware issues (e.g. I had a flaky WiFi chip in my laptop). These may be unfortunate for a particular meeting but tend to get fixed and so "can you hear me?" is definitely not a recurring pattern in my experience. Sometimes people choose to join video calls from their phone while, for example, walking their dog (a completely acceptable thing culturally). In those instances video and audio quality can be variable; it's up to the individuals to make sensible choices around which meetings are suitable for this sort of thing. Finally, there's a phone backup, where you can dial into a meeting (audio only) over a phone line. Some people use this if they need to take a meeting from somewhere with particularly bad connectivity. I personally have not needed to use it once in the 15+ months of WFH but I've seen others use it. People unintentionally speaking over each other was definitely a thing in the beginning, especially in larger meetings. I've been founding it happen less and less over time, as people learned when to pause and we developed better ways to moderate large online meetings. Video makes this much easier compared to audio-only. Overall, I think I've come to prefer video calls to in-person meetings, at least when _everyone_ joins over video. It'll be interesting to see how well the original, hybrid model (some participants joining in person and some over video) will work. |