Continued small motion in a long single queue feels “fairer” than multiple queues - and may actually be.
But I also know most people prefer a driving trip where they’re continually moving rather than one where they’re basically stopped - even if the second is shorter in time.
“Apparent fairness” is an important design criteria for dealing with the public. Even if the system is actually incredibly unfair.
But I also know most people prefer a driving trip where they’re continually moving rather than one where they’re basically stopped - even if the second is shorter in time.
“Apparent fairness” is an important design criteria for dealing with the public. Even if the system is actually incredibly unfair.