[technofiend]

You'll never please everyone: any replacement service will have the same complaints magnified by the fact they'll be unable to operate at the post office's scale. My local post office can have lines but they greet me and any other regular by name. They're also down the street from me. In fact there are several within a three mile radius and that's a good thing.

My experience going to FedEx and other post office competitors is the polar opposite. Everyone there is pissed off they're forced to schlep across the city to some grubby terminal staffed by permanently disaffected employees. FedEx is fortunately a couple of miles away but if I'm forced to go to UPS that's a ten mile drive and DHL is more like 23 miles and that's in traffic because I'm not taking a day off for a package pick up.

So I don't agree aggregation down to a few physical places for package pick up when otherwise service will be for me worse and equally bad or worse for everyone else is an improvement. The only change will be a publicly traded company will be chasing new levels of poorer service every quarter because their #1 duty is not to their customers but their shareholders. It's exactly the opposite of what you want in a customer-facing service.

You only have to look at customer ratings of the local competitors to see what the public thinks of corporate run delivery services now. They hate them. I am skeptical yet another delivery service could improve much less disrupt anything, other than ruin a public service. Hate the post office? Then engage in the political process and help it improve.