[purephase]

This article resonates with me particularly strongly right now. I'm knee-deep in an ERP implementation and, on all fronts (costs, software capabilities, end-user satisfaction), the author hits the nail on the head.

I've been uncomfortable throughout the implementation believing that, in 2011, there must be a better way. Kudos to the start-ups and companies fighting for this space. A lot of money and opportunity.

[mindcrime]

It resonates with me as well, as I'm the founder of an enterprise focused startup. Some of what the author says jibes with the ideas I was already working on... the point about customer support, in particular. Remaining engaged with the customer and helping ensure that their use of our software is successful, will be crucial to our success, IMO.

As for User Experience... I care so much about that, that my first co-founder is actually a UI/UX person, as opposed to a backend developer or a bizdev/sales/marketing person. Emphasis on User Experience will be woven deep into the DNA of the company...

[AlexBlom]

I'm working again in enterprise startups, and one of our huge selling points is the huge difference in UX / UI.