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by avalys
1835 days ago
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I don’t think this is about charging for new features - it’s almost about the opposite. I read this as “A customer that asks for advance notice of feature changes is likely to be a big enterprise customer that values stability and predictability, and the fact that they’re asking suggests your product is important enough to their process to matter, so you should take this opportunity to charge them a ton of money for an ‘enterprise support plan’ which includes advance notice of new releases, etc.” As the GP said, it’s a signal that they’re a certain type of customer. |
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