[Jugurtha]

Figure out why they're asking that. This appears to be an "XY problem"[0].

An example of this is a friend asking me how to weld a wire to a thin metallic plate. I digged further to find the actual problem for which his solution was to weld the two. He said it was a fuse's wire that melted and he wanted to weld a bigger wire to avoid that, to which I replied: don't. The whole point of the fuse is sacrifice to protect down stream equipment.

The same when a relative asks how to format a disk as their solution to solve a problem.

Generally speaking, implementing customers' solutions is a recipe for disaster, especially with enterprise.

Ask what it is they are really trying to accomplish, and figure out a way to solve that. Listening for problems instead of solutions or implementations.

- [0]: https://en.wikipedia.org/wiki/XY_problem