[nucleardog]

> They want a device that is easy to use, and as simple as possible.

I'd add "reliable" or maybe more accurately "repeatable".

When my mother runs into technical problems, she will literally get frustrated to the point of tears. She doesn't give a single fuck whether she can change the OS or install unapproved software to tinker, she just wants the stuff that was working yesterday to still be working today.

When she wakes up and an OS update has broken some app she uses, she's never gone "Let me dig into why this happened, maybe I can fix it." and she never will. That's simply just something that has gone wrong in her life and ruined her day and now she needs to find a new way to do the thing that she wants to do.

But you're wasting your breath. A very vocal segment of HN are effectively fundamentalists about this. The fact that there exists a market segment best served by devices which do not conform to their fundamental ideals because they have different priorities is simply unacceptable regardless of any other consideration.