[dsr_]

Context: financial SaaS of interest to banks, brokerages and RIAs; no direct-to-consumer at this time.

We have two special case preview environments. They're set up just like production, but with lower capacity and no SLA.

The first one is general previews of what we're planning on releasing; it's a normal part of our release process and every release is there for 2-14 days before going to production. All customers have access; some use it extensively, and some basically ignore it.

The second one is for specific in-development features; in theory we can spin up multiples of this, but in practice we don't want to diverge too wildly. Generally we showcase one feature at a time, and we gate the features by customers.

[theoblank]

I would seriously consider not allowing special treatment in cases like this. In my experience things like this can be a slippery slope. Decide what is most broadly reasonable for both your company and your customers, communicate it well, and then spend time and energy on your core product.