[crispyambulance]

The thing is, these kinds of organizational problems are almost NEVER about people not being "smart enough".

It's not uncommon to have utterly dysfunctional workplaces where the people are all very high in IQ (1), have premium academic credentials and stellar career trajectories. What matters, far more than raw intelligence, is people not behaving like assholes.

If people aren't reading and sharing beautifully prepared internal documentation, it's more likely to be about their perception of status about the author or lack of openness to new experience. A lot people are just incurious or are obsessed with their status. They tend to "punch downwards" and don't handle change well (or at all). This has little to do with IQ.

(1) We don't really know IQ do we? Unless it's measured we can only guess. When someone says that somebody has a high IQ, usually, it just means they perceive the person to be erudite or learned, acheivements, clothes, speech, vocabulary, appearance, credentials, titles-- all these things feed into that perception, but usually NEVER the score of a f-ing standard IQ test.