[platty]

I had this happen with AT&T. Someone bought a new phone on my account with a phone upgrade, they transferred my service to the new phone, and I had to go through a ton of headache getting them to give me my service back to my old phone and trying to figure out what happened.

At the end, they acknowledged it was fraud. Additionally, added guards on the account with an additional passcode and wording stating that a person must confirm with me specifically before anything like transferring services is done again.

It did however blow my mind that something like that could happen and if someone intended on getting access to my accounts, the situation could have been much worse.