[ljm]

Legally. I've worked in healthcare and any direct access to production is strictly forbidden. If you can't figure it out through your logs and monitoring, and you can't reproduce in earlier environments, then the problem isn't that you don't have prod access, the problem is that your instrumentation has a gap.

Personally, I think we rely on prod access as a crutch because it's easier to expect that than it is to build a sufficient infrastructure. Cloning a prod database or allowing ad-hoc r/w access is on my list of strictly forbidden operations.

[Aeolun]

> Personally, I think we rely on prod access as a crutch because it's easier to expect that than it is to build a sufficient infrastructure.

Which I think is reasonable if you are not in a strictly controlled space.

Not everyone is able to spend weeks or months on instrumentation efforts.