[mulander]

The article touches on new signups being blocked, what happens to the current paying users in the region? Are they also blocked? How is fastmail helping them move/supporting them in this situation?

I am a fastmail customer in a different region (Poland). I am however looking closely at this as who knows, maybe I will be on the receiving end in the future?

[OJFord]

Sounds like that could just get them in more trouble?

Such customers are probably on their own - but the article does spell out what they've done, so hints at the solution: VPN to outside Russia in order to sort out moving. (Or stay with Fastmail and accept that you need the VPN to use email, I suppose.) The CEO does often comment on Fastmail submissions here (brongondwana) but I suppose maybe not in this (lawyers involved) case.

[brongondwana]

Also Australian night time involved. Contrary to rumours, I'm not a vampire and do need to sleep sometimes.

[mulander]

Well, I would expect them to address this issue specifically as that is one of the selling points of fastmail. You can get banned on Google for nothing and not being able to reach a person with your data held hostage. Now, this is a comparable situation where data is held hostage unless the customers in Russia have a way to access and retrieve whatever is stored on their accounts.

On top of that there is a question of billing and refunds in the case of long-term plans being paid up front (eg. one year subscription).

[grumple]

From the article:

> As of the time of publication, there are no changes to other accounts, and email flow in and out of Russia has not been blocked, but we will continue to monitor the situation.