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by themacguffinman
1841 days ago
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If a monopoly over your essential email address is the motivation, then every single provider no matter the size has a monopoly over your email address. There's no reason to limit your judgement to "companies of similar size". Would you argue that ProtonMail and Fastmail and so forth are equally responsible for your email address? Let's go further. Is Apple a public utility? If I buy an iPhone and it's painful to lose it, doesn't Apple have a monopoly over my iPhone given that they have kill switches and update privileges? Is Hertz a public utility? If I rent a car and it becomes very painful to lose it, doesn't Hertz have a monopoly over my essential car? |
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A phone or a car are nowhere near that level of uniqueness. People don't need your IMEI or VIN number to identify you. You can still have a backup of your data which for all intents and purposes will turn any other phone into the one that was taken from you. And if Hertz somehow just takes back your car full of your personal stuff you have plenty of recourse. Most other critical industries were either regulated as utilities or self regulated.
The problem is that companies like Google give you the service ostensibly for free and use this to justify being able to completely cut access to your account with absolutely no recourse and no explanation. You didn't pay anything so you can't expect anything. On the other hand they do monetize your data which invalidates the "for free" premise. They also don't give you any possibility to transfer the ownership of those uniquely identifying elements.
Perhaps any mail provider like ProtonMail or Fastmail should also be regulated as utilities. When electricity was deemed a utility it was probably used by fewer people and it was less useful to them than mail is today. At the very least companies like Google, Apple, and the rest of the bunch should be very tightly regulated.
You can use maps or youtube without an account but you will never receive that job offer without your email. And you may not be able to access your other critical accounts since they rely on email.
Let's put it another way: maybe an email provider should not be allowed to be used for critical services like banking, utilities, public services, etc. unless they themselves accept to be regulated as utilities. The point is to not have critical services relying on ones with a proven low quality of service track record.