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Glific is an open source, two-way communication platform for NGOs to chat & uplift millions of lives at the same time. I have personally used glific at my workplace. Glific offers super easy way to setup a chat solution with your users. The existing solutions are more focused towards businesses, glific on the other hand have put social sector organisations at the center of their design.

From the makers of Glific: "A chat can change a life. Glific empowers orgs to change millions of lives via easy two-way communication at scale, on whatsapp & its like. It allows engagement measurement. Glific also uses advanced technologies such as NLP/ML to scale the interactions."