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by heymijo 1845 days ago
> companies are a collection of people

Peter Drucker was on top of this. It's so obvious yet so often forgotten (ignored?). An organization is a group of people.

Jumping back to systems thinking. People can respond a number of ways in organizations. Enter 'policy refusal' (see Donella Meadows' systems literature for more). Executive wants A to happen. A is not in employees' best interest. Employees ignore, delay, obfuscate, outright refuse, or actively undermine A.

People are very good at policy refusal. Executives are good at not knowing its happening.

1 comments

What’s your favorite resource on Drucker? I love re-reading his book “The Effective Executive”.
His 1973 tome Management: Tasks, Responsibilities, Practices, The Essential Drucker, and Managing for Results are three I find myself opening regularly.

The Effective Executive is great as well. It's hard to narrow down because he was such a prolific writer. Recommendations are also hard because you've got to meet the reader where they are. I picked up and put down Drucker early in my career. Years later, the same pages burst with insight when I read them.

"You've got to meet the reader where they are....Years later, the same pages burst with insight when I read them. " - Thanks for this, I find it is a great way of phrasing it, and gets to the heart of much about both education and communication.