[bertil]

> the candidate demonstrates that they've had the empathy and self awareness to consider how their call setup affects others' ability to communicate with them

This, a hundred times. It your software mutes mikes when someone else is talking, you need to notice and adapt with an awkward silence to let others speak. This is good.

The most blatant example of this to me and somehow invisible to others was my previous boss. He had a lot of remote calls that he would take in the open office. Because of the isolation from his head phone, he spent six hours per day berating people, yelling in the open office. That, everyone noticed. But there generally was signal issue, lag, etc. and he would always say “There’s a problem on your side.” The assumption that the other side had to fix something, that presumption… It hurt me more than him trying to address a wifi issue by yelling louder for the following 55 minutes.