Says a lot about the users, when they request an existing feature without trying to do it. I mean it's a simple drag and drop. How do you not try that before? :D
Partly because due to a decade (or maybe decades?) of constant UI/UX churn in software, operating systems, etc. people are scared to try things for fear of breakage and inability and/or ignorance of how to undo unwanted changes. Speaks to the overall terrible and continuously worsening state of software UI/UX