[swiley]

> Do they have constant feedback on their previous design?

Why listen to feedback when you have telemetry. (edit: /s for clarity. My point is that telemetry is probably a net negative for many projects.)

There's probably a telemetry -> spreadsheet -> powerpoint -> jira workflow that people are doing full time at most companies.

[mixedCase]

Taking your comment at face value: because telemetry can lie even more easily than users, pointing the finger at entirely the wrong thing in the worst possible way: with cold, hard numbers to convince most people who don't want to deal with the issue.

Telemetry complements feedback, it should never replace it entirely.