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by jfengel 1845 days ago
Opinionated products are killer products when lots of people realize they share your opinion.

Apple banks on that. They are commonly derided by technical people for what their products don't do, but for a lot of users, they're happy with what the product does. Making it more capable would often make it harder for them to use.

Even making it configurable doesn't make it better. Even if the options are hidden, just having it there makes users nervous. They think, "Well, I could maybe make my device better, but that involves going into the no-no hell menu of billions of options". They're literally happier to just do it the opinionated way.

The trick, of course, is to actually have an opinion that a lot of people share. Often, that opinion doesn't exist. Even if it exists, you need to find it among the thousands of voices trying to tell you that they need some variant of it. It seems to require a fair bit of luck, though chance favors the prepared mind.

1 comments

It probably matters how this opinion is formed. Often it’s formed first by your own pain, and if you start talk to people and do user research you might discover that you’re on to something.