[hyakosm]

They've made a lot of efforts recently. Their new official website (quebec.ca) is clean, fast and straightforward and the new website for public healthcare (RAMQ) is nice but they still have a lot of improvements to do for administrative procedures. In february I had to renew my health insurance card: I had to call them to send me a paper form to fill and send back by post. Few weeks later they sent me a (paper) mail saying that my new card "will be coming shortly" and few days after I received my card.

[Naga]

I've been making my way through RAMQ's system. I actually think its deliberate to keep people from signing up. I'm a new resident of Quebec (within the last few years) and I had to prove I moved to Quebec when I first registered with RAMQ, then prove a efw years after that I still lived in Quebec. Their bar for residency is super high too - leases, property tax and utilities do not count (although they're good enough for me to pay taxes and vote here). They asked me to send bank and credit card statements to show that I'm actually making purchases in Quebec. This is an issue for me as I work and shop in Ontario as I live on the border. Apparently it's a requirement of the Canada Health Act to only buy groceries in the province you reside in.