[TheRealDunkirk]

> A response article to this would be: “Just learn to use a computer”.

A rephrasing of his problem would be: "I'm too busy to learn how to become more efficient with a computer," and I've heard this excuse for 27 years now.

Classic case: At one company, I rewrote an engineering program that my dad had written years earlier as a command-line program in BASIC. The operator would have to use note cards and go through a whole series of menus to make it do its thing, like "A... 1... C... 3... 5..." I rewrote it in Visual Basic, and made the whole function take no more than 3 clicks, usually just 1. I came back later, and noticed the operator was still using my dad's program, and I asked why. He said my program was "too complicated." I started to protest, but knew it was futile. Other people were loving it, so I just dropped it.

I've never found a good way to redirect people who are defensive about learning new ways to use a computer to think about things differently. If anyone has had luck here, I'd love to hear about it.