[abnercoimbre]

Their service is so useful to me. But man, I can't deny their customer interactions can be problematic (as evidenced.)

Is it that the developers 100% defer to a marketing rep without in-depth knowledge? Something else?

[duckfang]

Same here, with their email AND vpn. Its been flawless so far, tech wise.

But yeah, they really need to control and focus their core message to a tech board. If you whiff that (which they did), there's a good chance in running off your core users. And that is generally considered a bad idea.