[4f77616973]

Have you tried emailing Craig Federighi about this? I emailed him a bunch of times about several things and he's a really nice and responsive person.

If you do, tell us about it here on HN.

[spenvo]

I actually did try emailing Tim Cook a few months ago, but I got bounce backs. I tried [e-mail] and [e-mail] but the mailer daemons said the addresses weren't registered. It sounds like a crazy thing to do, but I remembered how Steve Jobs would reply to users' emails and read an article where Tim said he set aside time to read users' emails.[0]

[0] - https://www.inc.com/business-insider/tim-cook-wakes-up-at-4-...

[4f77616973]

Craig's email is [redacted]. The guy is very chill. It's better you email a software guy about software.

Also, be sure to file a bug report / enhancement at https://www.apple.com/feedback/iphone.html

[crossroadsguy]

- I’m never filing a bug report ever again on a bug filing system where I don’t get to see the progress in a transparent manner or that I might have to pay for a developer account to see that progress (assuming that’s an option)

- I’m not wasting my time emailing a top level company executive to inform of decades old most basic of bugs because if they don’t know of it then that’s even a bigger problem.

[saagarjha]

Use https://feedbackassistant.apple.com/ instead, it has a mildly better chance of being read.

[germinalphrase]

I’m somewhat surprised that acknowledging outside emails is a thing. I know unsolicited ideas/content/etc. is commonly rejected without review in other fields. Is this successful beyond identifying technical bugs?

[cryptoz]

It's [e-mail]

[JMTQp8lwXL]

Seems like a humble choice for an executive to not take <firstname>@corp.com.

[eric_h]

I was under the impression that Steve Jobs’ was [e-mail]

[alisonkisk]

"steve" was a collision from the start.

[dkarras]

I could imagine Steve Wozniak offering to use surnames only as a joke - because that wouldn't work either.

[lostlogin]

cook@apple is appealing somehow.

[spenvo]

thanks cryptoz

[cryptoz]

Related, I emailed Tim Cook about iPhone sensor future plans, and a high-level exec of like 25+ years wrote back to me within a week. Apple is remarkably good at getting back to cold emails to top execs.

[quickthrowman]

Interesting, perhaps I’ll cold email them about the pinned contact feature in iMessage being totally worthless.

If it just pinned the message thread to the top and didn’t change the icon to a giant circle that sometimes doesn’t show notifications, it’d be fine. I pinned my GF’s message thread and I ended up missing lots of messages and notifications from her and ended up unpinning her so the notifications would show up.

Not to mention the comically huge circle icon that is centered when everything else is left aligned.

[fiddlerwoaroof]

Interesting, I love the way pinned threads are implemented, especially the big circles

[650REDHAIR]

I found pinned messages on Monday. I've now unpinned things.

It only made things worse :(

[upbeat_general]

Same here. Shocked that managed to get past an initial beta.

It defeats the entire purpose of pinning.

[dave_aiello]

I concur with that.

I had a problem that appeared to be a corner case with Apple Pay. I wrote a paper letter to Tim Cook about it, and within a week got contacted by a staff person in his office. He worked exclusively with me to identify issues I had not considered, and followed up on all of the direct effects and side effects until they were resolved.

[4f77616973]

I emailed Craig about several controversies and he was very quick to reply to me. We last talked about the rumor that Apple was giving iPhones trust scores.

[shitRETARDSsay]

Seconded, I wrote about an issue I encountered on facetime and I was sent many iPhones to test how widespread the problem was.