[polote]

That's an interesting question. You need to differentiate two types of tools.

1. Internal knowledge bases. 2. Customer help centers.

1. are internal only and usually a tool like Confluence, Notion, or Sharepoint is used. Except from Sharepoint their designs are not very customizable. Because that's not the main use case of these tools

2. are customer facing and is usually easier to customize. There are plenty of tools but they mostly follow the initial "intercom" [1] help center design. A few categories with a bunch of articles and folders inside. They are usually not really great tools. On the navigation part there are still a lot of innovation to be done because we still don't know how to orient people who are novice

[1] https://www.intercom.com/help/en/

[secureleaf]

Thanks for clarifying. That’s exactly the problem that I’m facing. There really needs to be a third option that doesn’t follow the Intercom style of docs that is also suitable for marketing use.

In an ideal world, navigation would be chapter-style, similar to Stripe’s docs.

I’m currently using Docusaurus as my public docs site, but it isn’t ideal because 1) it’s cumbersome to manage a lot of uploaded content and 2) it is not particularly easy to manage the navigation.

I’m thinking of rolling my own within my marketing site (that’s built in Gatsby) and using a suitable CMS but I’d certainly like to avoid the time investment.