[mquander]

It's not what customers want! Customers don't have a clue. They trust the provider to look out for their interests, since they are not experts. Customers don't understand that receiving a password instead of a reset link means that someone else can take their password. Customers don't know that probably any technical 16-year-old who doesn't like them (or any Hover employee) can figure out a way to break into Hover.com and steal their account. Hover is taking advantage of their knowledge to exploit the ignorance of customers.

I agree that we probably can't stop them from doing it short of government regulation, but that doesn't mean it's not a fucked-up thing to do.

[gregory80]

Second! Customers do not want insecurity. That's like saying people want bank vaults with glass walls. It's ridiculous on its face.

[tectonic]

Agreed, it's not what someone wants if they're fully educated about the trade offs.