[arihant]

"Very quickly, our customer service team was inundated by requests from people that weren’t receiving the email, found the process confusing, and a myriad of other related requests. "

What I read - Because we aren't smart enough to create an automated password recovery that works, you should now trust that we are smart enough in network security to safeguard your passwords.

Also, these guys mention that they were receiving multiple requests. But how many requests came per user? If you got a million users and they each forget their passwords once a year and have to spend 5-10 minutes resetting it, I don't think its a usability problem at all, even if I get 1 million mails a year complaining about it. Its a bad decision for company handling domains and credit cards. And even if these guys really are good enough to secure their end of systems, whats the guarantee that my inbox is not compromised?

[pavel_lishin]

Ten million minutes is approximately nineteen years. That might indeed be a usability problem.