[ignoramous]

I mean, here's one instance where gmail's uber sophisticated AI seems to have classified a seemingly legit email spam?

For a company that prides itself in customer service, I don't see any other way but to run their own email exchange (ala Amazon) because their private systems can then discern between email-ids of paying customers and spam, if nothing else.

[KronisLV]

And then they couldn't use their resources elsewhere because maintaining your own email server is notoriously hard if you want good uptime.

Managed services make sense in many cases and dismissing them isn't always a good idea if that's done so easily, without further consideration.

[owl57]

I don't get that. Normal downtime is about the hardest way to fuck up email. I believe the last time my small office mail server didn't deliver legitimate mail was when I was 18 and haven't quite figured out yet what the hell was running on all these computers, and it literally ran a week with disk full.