[Oalbaro]

Hi,

Appreciate you reaching out to us and being patient. Our average response time is under a day, but it looks like your emails were being archived before reaching our shared inbox. Either way this is on us and we are looking into why it was the emails never got to us as well as the issue you reported. I have also responded on the email, so will continue the conversation there.

If you (or anyone else) does not hear back from us after reaching out feel free to add urgent to the subject line or cc me [e-mail] to the email and I will make sure we get to it.

Thank you!