[lifebeyondfife]

Working on the most important items: automate measuring the most important metrics for your team. Releases, paging events, outages, bugs, support issues. You can look at your data and get a feel for trends and whether you need to focus on quality, or delivering more features.

Look into KPIs (key performance indicators). They should be proxies for customer success - Key means only have a few. The engineers should know what they are and be given the autonomy to influence the roadmap and innovate on how best to improve them.