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by _fat_santa
1855 days ago
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They are cheaper until their not. Family booked a flight to Colorado from Georgia one winter to go skiing. Spirit let us know an hour before the flight that out flight was overbooked and offered us another flight....4 days later. We ended up coughing up an extra $1200 to fly Delta and Spirit never refunded us because "we could have taken the flight we offered". Last time I ever flew with a budget air carrier. Now I fly Delta, I pay more per flight but I've been screwed over in the same manner exactly zero times since. In fact Delta has gotten me out of situations of my own doing that Spirit or any budget airline would have shrugged at and told me to suit myself. At this point I consider the premium on airfare an insurance policy of sorts, might pay an extra $100-200 per flight but if that means not running the risk of screwing up a trip I paid thousands to put together, I'll take it. |
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https://www.transportation.gov/individuals/aviation-consumer...
"Over 2 hour arrival delay 400% of one-way fare (airlines may limit the compensation to $1,550 if 400% of the one-way fare is higher than $1,550)"
What they did in your case was illegal. Which has happened at Spirit before: https://www.transportation.gov/briefing-room/dot-fines-spiri...
You can file a complaint here: https://www.transportation.gov/airconsumer/file-consumer-com...