[NikolaNovak]

Yes, and I think you provided a lot of the answer.

You can spend 5 years customizing off the shelf ERP software to do insane things because John in accounting and Jane in HR won't budge from weird processes they built over the decades... Or you can use that opportunity for business transformation, simplify their processes and their program, save money, reduce errors, improve responsiveness and timeliness, and generally make it a win win win.

Not all complexity can be reduced of course. I can imagine self driving cars, rocket science, etc are all about critical edge cases.

But when it comes to business, and particularly back office processes (where a huge amount of IT goes) , a lot of complexity is unnecessary. Each company each department each person is certain they are special, unique, and their requirements are paramount and unchangeable. But if you move around a bit you'll come to believe otherwise.