[jrek]

Without re-litigating the events at Basecamp, surely you're fully aware that other people have a different view to you (i.e. that in their opinion DHH did do something wrong), and surely from that starting point it's hardly mysterious why people would choose not to use the service.

I think the question becomes not 'is the conduct bad enough to stop using the service, despite how good it is?', but 'is the service so good that I should continue using it, despite the conduct?'

[virgilp]

My question was perhaps unclear. I'm fully aware other people have a different view, I haven't received yet the answer to "what exactly was wrong in what DHH did" - and not just in the 'maybe he could have handled this better' way, but in the 'so wrong that I want to avoid this company in the future' way.