[krono]

Floor-level employees voicing discontent in only a few words to a director who just happened to walk past their station, is still infinitely more information than when they had kept their mouths shut and eyes down.

It's then up to that director to hear them out and find out what their concerns are really all about. Perhaps they should be given a bit more information, so they can also see the bigger picture and how it'll benefit them too.

Some really high leverage opportunities can come out of this.