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by spideymans 1863 days ago
I really want to like Dell's XPS line. I really do. But their technical support is atrocious. My XPS trackpad stopped working months after purchase, and getting them to repair it was an utter nightmare. Their tech support seemingly hasn't improved at all in the past decade (which is when I last vowed to never buy a Dell again due to their horrible tech support). They may fool me twice, but never again.

(I do hear that their business support is pretty good though)
1 comments
w0m 1862 days ago
> and getting them to repair it was an utter nightmare

~8 years ago; within 48h of the laptop breaking - had a Dell repair tech sitting at my kitchen table replacing mainboard on an XPS laptop. Has turnaround when you have the proper support contracts gotten that much worse?

(admittedly, we did pay for the top support tier for a personal device as it was expensed for work. I wouldn't do anything else from any manufacturer though unless I had on-site tech support/replacement.)

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varjag 1862 days ago
Not sure about consumer side, but as a business we have 24h turnaround service with Dell.
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