[steveklabnik]

I agree with both of the others who replied. Jira has infinite knobs, and they all get turned, and you build this massive, complex system when what you really need is a textbox and some tags.

I am not normally a "less features is more" kind of person. But with issue tracking, I am.

[rhizome]

Maybe the thing to do is what Slack did with IRC and slap a (better, as the case may be) GUI on rt or Trac.