[freshair]

> Shouldn’t they have a paper-based/offline downtime procedure for this?

If they did, I would expect their employees to be out of practice with such methods since they weren't working that way day-to-day. Unless they're running regular "all computers are down"-drills to keep their employees sharp, downtime was probably inevitable.

[Scoundreller]

Hence the monthly planned downtimes. Some organizations require you to take your vacation time every year, and it’s partly because they want to make sure they know how to operate without you.