[kiawe_fire]

When I first started with my current company, old IE support was driven by our customer’s IT departments not having other browsers installed.

We’re now sort of unofficially NOT supporting IE 11 in so much as new features don’t get tested until someone complains.

What’s been interesting is that all of our government employees’ IT do have Chrome, Edge Chromium, and sometimes even FF installed, but the individual users are still trying to use IE11, and often will not accept “you must use one of the other browsers that you have available” as an option.

We’ve even gotten support tickets from customers about “broken features” which then acknowledged in their email that “they tried in Chrome and it worked”. One incident even acknowledged they had to use Chrome for other internal apps, but preferred to use ours in IE.

We SHOULD be pulling our support fully for it, because literally every customer has their choice of browser installed.

But users are so used to their IE they refuse to use anything else, and my boss seems to be happy accommodating that.